Pro/Central, GoToMyPC, Hamachi Status
All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Pro and Central, GoToMyPC, and Hamachi. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Pro/Central   Operational
GoToMyPC   Operational
Hamachi   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 11, 2018

No incidents reported today.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018
Resolved - Our engineers have completed the system scaling and have rolled out additional stability enhancements which resulted from the investigation. If you experience any issues, please reach out to Customer Care
Dec 8, 13:37 UTC
Update - After a thorough investigation, our team has identified the source of the issue: a recent update to strengthen our encryption algorithms has caused an increased processor load on the systems, resulting in an increase of relayed connections, which further taxed the same systems. We will continue to scale out the service to adjust to the increased demand. We will provide a final update when this is complete.
Dec 6, 18:18 UTC
Monitoring - Starting earlier this week, we detected an increased load on our Hamachi systems. As a result, we have seen a rise in the rate of relayed connections, which could cause performance or connectivity problems for some users.

We're currently investigating the root cause of the increased load, while simultaneously scaling up the system to handle it.

If you are unable to connect to a network at all, please help us by reporting the issue to our Customer Care team, so they can help resolve blocked connections.
Dec 6, 14:10 UTC
Dec 7, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018
Completed - The scheduled maintenance has been completed.
Nov 29, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 05:31 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: November 29, 2018, 05:30 AM to 10:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 5 - hour maintenance window.

What to expect: New GoToMyPC sessions may not start for a five minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time period.
Nov 27, 13:38 UTC
Nov 28, 2018

No incidents reported.

Nov 27, 2018

No incidents reported.