We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Aug 02, 2022 - 18:42 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly
Posted Aug 02, 2022 - 17:52 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update once we have more information.
Posted Aug 02, 2022 - 16:51 UTC
Investigating
We are actively investigating reports that some GoToMyPC customers may notice that the software appears to have been uninstalled from the host machine. Rebooting the machine or reinstalling the software will help resolve the problem.
Our engineers are working to resolve the issue and will provide another update shortly.