GoTo Status

Central/Pro - Unable to connect to host machines

Monitoring - Our engineers have made progress in addressing the ongoing issue and we are in the process of confirming the functionality of our services. While some services may be working properly, we acknowledge that intermittent disruptions may still occur. We will continue to closely monitor the situation and provide a final update shortly to ensure all services are fully restored.
Jun 05, 2023 - 23:39 UTC

Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Jun 05, 2023 - 20:37 UTC

Investigating - We are actively investigating reports that some Central/Pro customers may be unable to connect to host machines.

Our engineers are working to identify the issue and will provide another update shortly.
Jun 05, 2023 - 19:56 UTC

About This Site

Welcome to the GoTo status page for Pro and Central, GoToMyPC, and Hamachi. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.goto.com/ if you have questions or need additional assistance.

Pro/Central Partial Outage

GoToMyPC Operational

Hamachi Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 6, 2023

No incidents reported today.

Jun 5, 2023

Unresolved incident: Central/Pro - Unable to connect to host machines.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

GoToMyPC - Users unable to log in

Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Jun 3, 22:17 UTC

Monitoring - Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update.
Jun 3, 02:55 UTC

Identified - Our engineers have identified the issue is still ongoing with one of our underlying third-party service providers who are actively working towards a resolution.

We will provide another update as soon as they become available.
Jun 3, 01:52 UTC

Update - Our third-party service provider continues to actively work towards a resolution.

We will provide another update as soon as they become available.
Jun 3, 00:41 UTC

Update - Our third-party service provider has identified the issue and is actively working towards a resolution.

We will provide another update as soon as they become available.
Jun 2, 23:53 UTC

Identified - Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution.

We will provide another update as soon as they become available.
Jun 2, 23:18 UTC

Investigating - We are actively investigating reports that some GoToMyPC customers may be experiencing issues while logging into their accounts.

Our engineers are working to identify the issue and will provide another update shortly.
Jun 2, 23:17 UTC

Jun 2, 2023

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

GoToMyPC - Maintenance

Completed - The scheduled maintenance has been completed.
May 30, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 05:30 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: May 30, 2023, 05:00 AM UTC to 07:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2.5-hour maintenance window.

What to expect: During the maintenance window, GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the entire maintenance window.
GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time period.
May 25, 08:42 UTC

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

Pro/Central and Hamachi - Urgent maintenance

Completed - The scheduled maintenance has been completed.
May 24, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 02:01 UTC

Scheduled - Dear Valued GoTo Customer,

As part of our commitment to providing exceptional service and reliability for our customers, GoTo will be conducting service maintenance on the following date and time listed below. We’re not anticipating any service interruptions during this period. However, part of our nature in being proactive and transparent with our customers. We want to let you know that there is always a slight chance of a brief interruption during maintenance. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Date and Time:
May 24th, 2023, 2:00 AM to 5:00 AM UTC

Purpose: This maintenance is necessary to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 3-hour window.

We apologize for this short notice. If you have any further questions regarding this event, please feel free to contact the GoTo team.
May 18, 02:24 UTC

May 23, 2023

No incidents reported.