Pro/Central, GoToMyPC, Hamachi Status
All Systems Operational

About This Site

Welcome to the GoTo status page for Pro and Central, GoToMyPC, and Hamachi. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.goto.com/ if you have questions or need additional assistance.

Pro/Central Operational
GoToMyPC Operational
Hamachi Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 28, 2022

No incidents reported today.

May 27, 2022

No incidents reported.

May 26, 2022

No incidents reported.

May 25, 2022

No incidents reported.

May 24, 2022
GoToMyPC Maintenance
Completed - The scheduled maintenance has been completed.
May 24, 08:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 06:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: May 24th 2022, from 6:00AM to 08:00AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2 hour maintenance window.

Expected downtime: 5 minutes

What to expect: GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time period.
May 20, 06:52 UTC
May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
Pro/Central and Hamachi - Additional IP Address Range
Completed - The scheduled maintenance has been completed.
May 14, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, we wanted to inform you that GoTo will soon be adding a new IP range for our GoTo Products. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Date and Time: Saturday, May 14th, 2022, at 08:00 AM UTC.

Duration: The time it will take for this to be completed is 1 hour.

Purpose: To provide a better and more scalable service to our customers.

Important Notes: NO downtime is expected, if you allowlist our Products by IP Range, it’s critical to add the new IP range to your Firewall/Proxy to avoid disruption with the service. Below is the new range and the link to our current IP ranges for your reference.

New Range:
CIDR Notation: 158.120.16.0/20
Numeric IP Range: 158.120.16.0 - 158.120.31.255
Net-mask Notation: 158.120.16.0 255.255.240.0

Products that will take advantage of the new IP range: Pro/Central and Hamachi

Additionally, there will be NO product updates, feature enhancements, or code change taking place during this time.

We want to thank you for your patience during this period. If you have any further questions regarding this event, please feel free to contact the GoTo team.
Apr 8, 19:20 UTC
Hamachi maintenance
Completed - The scheduled maintenance has been completed.
May 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 05:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, Hamachi will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: May 14, 2022, 05:00 AM to 07:00 AM UTC.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2 hour maintenance window.

What to expect: Customers will not be able to start Hamachi connections. However, the network connections that are already in progress will not be impacted. Customers will be unable to use the following features during the maintenance.

- Registration
- Accessing and changing anything on the website (including purchases)
- Add new hosts to a network
- Host comes online / go offline in networks.

We would like to thank you for your patience and understanding during this time period.
Apr 7, 14:22 UTC
Pro and Central Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 05:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, Pro and Central will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: May 14, 2022, 05:00 AM to 07:00 AM UTC.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2 hour maintenance window.

What to expect: Customers will not be able to start new Pro and Central sessions. However, the sessions that are already in progress will not be impacted. Customers will be unable to use the following features during the maintenance.

- Registration
- Login to Central and or My Computers page
- Accessing and changing anything on the website (user management, subscription management, purchases, reports, etc..) and through API (including desktop and mobile Clients)
- Starting new Remote Access sessions (remote control, file manager, dashboard, etc.)
- Host login/logout
- Adding new Hosts
- Modifying Host subscriptions
- Executing O2M tasks

We would like to thank you for your patience and understanding during this time period.
Apr 7, 14:16 UTC
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