Pro/Central, GoToMyPC, Hamachi Status
All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Pro and Central, GoToMyPC, and Hamachi. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Pro/Central Operational
GoToMyPC Operational
Hamachi Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GoToMyPC Maintenance Aug 12, 05:00-07:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
August 12, 2021, 05:00 AM to 07:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2 hours maintenance window.

Expected downtime: 10 minutes

What to expect: GoToMyPC customers may not be able to initiate sessions for a 10 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time period.
Posted on Aug 5, 09:43 UTC
GoToMyPC Maintenance Aug 14, 05:00-06:30 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
August 14, 2021, 05:00 AM to 06:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 90 minutes maintenance window.

Expected downtime: 10 minutes

What to expect: GoToMyPC customers may not be able to initiate sessions for a 10 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time period.
Posted on Aug 5, 10:36 UTC
Past Incidents
Aug 5, 2021

No incidents reported today.

Aug 4, 2021

No incidents reported.

Aug 3, 2021

No incidents reported.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Jul 22, 17:14 UTC
Monitoring - Our engineers have implemented an alternate fix and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Jul 22, 16:29 UTC
Identified - This issue has been identified to have been caused due to a third party dependency and we are working on alternate solutions.

We will provide another update shortly.
Jul 22, 16:20 UTC
Investigating - We are actively investigating reports that some GoToMyPC customers may see “service unavailable” errors intermittently when trying to access their accounts. However, in-flight sessions are not impacted.

Our engineers are working to resolve the issue and will provide another update shortly.
Jul 22, 16:09 UTC
Resolved - On 07/22/2021, from 3:38 p.m. until 4:38 p.m. UTC, a subset of Pro/Central customers might have experienced intermittent login issues when trying to access the products.

We have confirmed that the issue has been resolved completely by our third-party vendor and all systems are 100% operational at this time.
Jul 22, 17:00 UTC