Resolved -
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Jun 3, 22:17 UTC
Monitoring -
Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update.
Jun 3, 02:55 UTC
Identified -
Our engineers have identified the issue is still ongoing with one of our underlying third-party service providers who are actively working towards a resolution.
We will provide another update as soon as they become available.
Jun 3, 01:52 UTC
Monitoring -
Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update.
Jun 3, 00:50 UTC
Update -
Our third-party service provider continues to actively work towards a resolution.
We will provide another update as soon as they become available.
Jun 3, 00:41 UTC
Update -
Our third-party service provider has identified the issue and is actively working towards a resolution.
We will provide another update as soon as they become available.
Jun 2, 23:53 UTC
Identified -
Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution.
We will provide another update as soon as they become available.
Jun 2, 23:18 UTC
Investigating -
We are actively investigating reports that some GoToMyPC customers may be experiencing issues while logging into their accounts.
Our engineers are working to identify the issue and will provide another update shortly.
Jun 2, 23:17 UTC