Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, we wanted to inform you that GoTo will soon be adding a new IP range for our GoTo Products. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Date and Time: Saturday, May 14th, 2022, at 08:00 AM UTC.

Duration: The time it will take for this to be completed is 1 hour.

Purpose: To provide a better and more scalable service to our customers.

Important Notes: NO downtime is expected, if you allowlist our Products by IP Range, it’s critical to add the new IP range to your Firewall/Proxy to avoid disruption with the service. Below is the new range and the link to our current IP ranges for your reference.

New Range:
CIDR Notation: 158.120.16.0/20
Numeric IP Range: 158.120.16.0 - 158.120.31.255
Net-mask Notation: 158.120.16.0 255.255.240.0

Products that will take advantage of the new IP range: Pro/Central and Hamachi

Additionally, there will be NO product updates, feature enhancements, or code change taking place during this time.

We want to thank you for your patience during this period. If you have any further questions regarding this event, please feel free to contact the GoTo team.
Apr 8, 19:20 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, Hamachi will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: May 14, 2022, 05:00 AM to 07:00 AM UTC.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2 hour maintenance window.

What to expect: Customers will not be able to start Hamachi connections. However, the network connections that are already in progress will not be impacted. Customers will be unable to use the following features during the maintenance.

- Registration
- Accessing and changing anything on the website (including purchases)
- Add new hosts to a network
- Host comes online / go offline in networks.

We would like to thank you for your patience and understanding during this time period.
Apr 7, 14:22 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, Pro and Central will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: May 14, 2022, 05:00 AM to 07:00 AM UTC.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2 hour maintenance window.

What to expect: Customers will not be able to start new Pro and Central sessions. However, the sessions that are already in progress will not be impacted. Customers will be unable to use the following features during the maintenance.

- Registration
- Login to Central and or My Computers page
- Accessing and changing anything on the website (user management, subscription management, purchases, reports, etc..) and through API (including desktop and mobile Clients)
- Starting new Remote Access sessions (remote control, file manager, dashboard, etc.)
- Host login/logout
- Adding new Hosts
- Modifying Host subscriptions
- Executing O2M tasks

We would like to thank you for your patience and understanding during this time period.
Apr 7, 14:16 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: May 9th 2022, from 6:00AM to 08:00AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2 hour maintenance window.

Expected downtime: 5 minutes

What to expect: GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time period.
May 5, 11:12 UTC