Pro/Central, GoToMyPC, Hamachi Status

All Systems Operational

About This Site

Welcome to LogMeIn's status page for LogMeIn Pro and Central, GoToMyPC, and Hamachi. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

Pro/Central Operational

GoToMyPC Operational

Hamachi Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

GoToMyPC Maintenance Jan 19, 05:30-07:30 UTC

As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
January 19, 2021, 05:30 AM to 07:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect: GoToMyPC customers may not be able to initiate sessions for a 10 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time period.
Posted on Jan 18, 02:33 UTC

Past Incidents

Jan 18, 2021

No incidents reported today.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

Emergency: GoToMyPC Maintenance

Completed - The scheduled maintenance has been completed.
Jan 7, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 06:01 UTC

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
Jan 07, 2021, 6:00 AM to 10:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 4-hour maintenance window.

Expected downtime: 10 minutes

What to expect: Users will be unable to start GoToMyPC sessions at some point during the 4-hour window for a 10 minute period. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time period.
Jan 6, 03:48 UTC

Jan 6, 2021

GoToMyPC - Service unavailable intermittently

Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Jan 6, 16:17 UTC

Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly
Jan 6, 16:06 UTC

Update - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly
Jan 6, 16:04 UTC

Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Jan 6, 15:54 UTC

Investigating - We are actively investigating reports that some GoToMyPC customers may see “service unavailable” error intermittently when trying to access their accounts. However, in-flight sessions are not impacted.

Our engineers are working to resolve the issue and will provide another update shortly.
Jan 6, 15:52 UTC

Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.