Pro/Central, GoToMyPC, Hamachi Status
All Systems Operational

About This Site

Welcome to the GoTo status page for Pro and Central, GoToMyPC, and Hamachi. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.goto.com/ if you have questions or need additional assistance.

Pro/Central Operational
GoToMyPC Operational
Hamachi Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 28, 2023

No incidents reported today.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023
Resolved - We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Jan 23, 19:27 UTC
Update - Our engineers have corrected the issue and we are aware that some customers may still be facing trouble connecting to a remote machine or showing the host is unavailable. To resolve this issue please follow one of the below alternatives as a workaround:

1. Try restarting the Go ToMyPC service on the remote computer.
2. Try rebooting the remote computer.
3. Reinstallation of the GoToMyPC software on the remote computer.

We will provide another update as they become available.

Jan 23, 17:10 UTC
Update - Our engineers have corrected the issue and we are confirming that all services are functional.

We would like to thank you for your patience and understanding during this time period.

If you are still having problems with your service we suggest to please follow the steps listed in the below article:

How to fix GoToMyPC host offline or connection issues

We will provide another update as they become available.

Jan 22, 20:35 UTC
Monitoring - Our engineers are seeing some improvements and continue actively working towards a complete resolution.

We would like to thank you for your patience and understanding during this time period.

If you are still having problems with your service we suggest to please follow the below alternatives as a workaround:

* Restart the host computer, and wait 5 minutes for the computer to come online.
* Restart the GoTo MyPC Service, and wait 5 minutes for the computer to come online.
* Reinstall the GoTo MyPC application on the remote computer.


We will provide another update as they become available.

Jan 22, 12:37 UTC
Update - Our engineers are seeing some improvements and continue actively working towards a complete resolution.

We would like to thank you for your patience and understanding during this time period.

We suggest to please follow the below alternatives as a workaround:

* Restart the host computer, and wait 5 minutes for the computer to come online.
* Restart the GoTo MyPC Service, and wait 5 minutes for the computer to come online.
* Reinstall the GoTo MyPC application on the remote computer.


We will provide another update as they become available.

Jan 22, 11:41 UTC
Update - Our engineers are seeing some improvements and continue actively working towards a complete resolution.

We would like to thank you for your patience and understanding during this time period.

We will provide another update as they become available.

Jan 21, 21:22 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We suggest to please follow the below alternatives as a workaround:

* Restart the host computer, and wait 5 minutes for the computer to come online.
* Restart the GoTo MyPC Service, and wait 5 minutes for the computer to come online.
* Reinstall the GoTo MyPC application on the remote computer.

We will provide another update as they become available.

Jan 21, 17:45 UTC
Investigating - We are actively investigating reports that some GoTo MyPC customers may be unable to connect to their computers.

Our engineers are working to identify the issue and will provide another update shortly.

Jan 21, 17:31 UTC
Jan 22, 2023
Jan 21, 2023
Completed - The scheduled maintenance has been completed.
Jan 21, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 06:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo MyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: January 21, 2023, 6:00 AM UTC to 11:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 5-hour maintenance window.

What to expect: During the complete maintenance window GoTo MyPC customers may intermittently not be able to initiate sessions and GoToMyPC sessions that are already in progress will also be impacted.

We would like to thank you for your patience and understanding during this time period.

Jan 18, 06:38 UTC
Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023
Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal review of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Jan 17, 18:36 UTC
Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

Jan 17, 18:14 UTC
Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

Jan 17, 18:09 UTC
Update - Our engineers are still investigating and working to resolve the issue and will provide another update shortly.
Jan 17, 17:56 UTC
Investigating - We are actively investigating reports that some Central and Pro customers may be experiencing issues connecting to their machines.

Our engineers are working to resolve the issue and will provide another update shortly.

Jan 17, 17:14 UTC
Completed - The scheduled maintenance has been completed.
Jan 17, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 06:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo MyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: January 17, 2023, 6:00 AM UTC to 8:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

Expected downtime: 5 minutes

What to expect: During the maintenance window GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the entire maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time period.

Jan 13, 14:28 UTC
Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.