tag:status.logmeinaccess.com,2005:/historyGoTo Status - Incident History2024-03-19T02:29:32ZGoTotag:status.logmeinaccess.com,2005:Incident/201004762024-03-23T06:00:00Z2024-02-28T20:15:17ZGoToMyPC - Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>23</var>, <var data-var='time'>06:00</var> - <var data-var='time'>08:00</var> UTC</strong></p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>20:15</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> March 23, 2024, 6:00 AM UTC to 8:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, GoToMyPC customers may experience intermittent difficulties, as users with TFA setup won't be able to log in during the maintenance.<br /><br />We would like to thank you for your patience and understanding during this time.</p>tag:status.logmeinaccess.com,2005:Incident/201004552024-03-23T06:00:00Z2024-02-28T20:13:08ZPro/Central and Hamachi - Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>23</var>, <var data-var='time'>06:00</var> - <var data-var='time'>08:00</var> UTC</strong></p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>20:13</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, Central/Pro and Hamachi will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> March 23, 2024, 6:00 AM UTC to 8:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, Central/Pro and Hamachi customers will experience 2 hours of unavailability. The following features will not be available during the failover: Registration, Login to Central and or My Computers page, accessing and changing anything on the website (user management, subscription management, purchases, reports, etc.) and through API (including desktop and mobile LogMeIn Clients), starting new Remote Access sessions (remote control, file manager, dashboard, etc.), host login/logout, adding new hosts, modifying host subscriptions, and executing O2M tasks. Existing remote access sessions will remain active, and users will be able to continue working without interruption. <br />For Hamachi, existing network connections will not be interrupted. The following features won’t be available during the fail-over: Registration, accessing and changing anything on the website (including purchases), adding new hosts to a network, and host comes online / go offline in networks.<br /><br />We would like to thank you for your patience and understanding during this time.</p>tag:status.logmeinaccess.com,2005:Incident/202885622024-03-18T08:00:56Z2024-03-18T08:00:56ZEmergency GoToMyPC - Maintenance<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>06:28</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> March 18th, 2024, 5:30 AM UTC to 8:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2-hour and 30-minute maintenance window.<br /><br /><b>Expected downtime:</b> 5 minutes<br /><br /><b>What to expect:</b> GoToMyPC customers may not be able to initiate sessions for 5 minutes during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.<br /><br />We would like to thank you for your patience and understanding during this time.<br /><br />Note: This maintenance has already been started 5:30 AM UTC</p>tag:status.logmeinaccess.com,2005:Incident/202254662024-03-14T08:00:56Z2024-03-14T08:00:56ZGoToMyPC - Maintenance<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>14:26</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> March 14th, 2024, 5:30 AM UTC to 8:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2 hours and 30 minute maintenance window.<br /><br /><b>Expected downtime:</b> 5 minutes<br /><br /><b>What to expect:</b> GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.<br /><br />We would like to thank you for your patience and understanding during this time.</p>tag:status.logmeinaccess.com,2005:Incident/201118862024-02-29T18:55:56Z2024-02-29T18:56:48ZGoToMyPC - Marketing site unreachable<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>18:55</var> UTC</small><br><strong>Resolved</strong> - From Feb 29, 18:10 UTC until Feb 29, 18:23 UTC, a subset of GoToMyPC customers may have experienced difficulties in accessing the marketing site. Immediately after the root cause of the issue was discovered, it was promptly fixed.<br /><br />We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.</p>tag:status.logmeinaccess.com,2005:Incident/200212612024-02-22T08:00:56Z2024-02-22T08:00:56ZGoToMyPC - Maintenance<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>14:55</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><br /><b>Date and Time:</b> February 22nd, 2024, 5:30 AM UTC to 8:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2 hours and 30 minute maintenance window.<br /><br /><b>Expected downtime:</b> 5 minutes<br /><br /><b>What to expect:</b> GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.<br /><br />We would like to thank you for your patience and understanding during this time.</p>tag:status.logmeinaccess.com,2005:Incident/199890742024-02-17T07:30:56Z2024-02-17T07:30:56ZGoToMyPC - Maintenance<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>04:57</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><br /><b>Date and Time:</b> February 17th, 2024, 5:30 AM UTC to 7:30 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2-hour maintenance window.<br /><br /><b>Expected downtime:</b> 15 minutes<br /><br /><b>What to expect:</b> GoToMyPC customers may not be able to initiate sessions for a 15 minute period during the maintenance window. GoToMyPC sessions that are already in progress will not be impacted.<br /><br /><br />We would like to thank you for your patience and understanding during this time.</p>tag:status.logmeinaccess.com,2005:Incident/199656512024-02-14T12:12:11Z2024-02-14T12:12:11ZGoToMyPC - Maintenance<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>12:12</var> UTC</small><br><strong>Completed</strong> - Maintenance has been cancelled.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>10:41</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> February 15th, 2024, 5:00 AM UTC to 8:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 3-hour maintenance window.<br /><br /><b>Expected downtime:</b> 15 minutes<br /><br /><b>What to expect:</b> During the maintenance window, GoToMyPC customers may not be able to initiate sessions for 5 minutes. GoToMyPC sessions that are already in progress will not be impacted.<br /><br />We would like to thank you for your patience and understanding during this time.</p>tag:status.logmeinaccess.com,2005:Incident/198362032024-01-29T08:00:41Z2024-01-29T08:00:41ZGoToMyPC - Maintenance<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>05:31</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> January 29th, 2024, 5:30 AM UTC to 8:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2.5-hour maintenance window.<br /><br /><b>Expected downtime:</b> 5 minutes<br /><br /><b>What to expect:</b> During the maintenance window, GoToMyPC customers may not be able to initiate sessions for 5 minutes. GoToMyPC sessions that are already in progress will not be impacted.<br /><br />We would like to thank you for your patience and understanding during this time.</p>tag:status.logmeinaccess.com,2005:Incident/198019232024-01-23T13:14:39Z2024-01-23T13:14:40ZGoToMyPC Maintenance<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>13:14</var> UTC</small><br><strong>Completed</strong> - This maintenance has been CANCELLED.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>04:46</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> January 24, 2024, 5:30 AM UTC to 8:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2.5-hour maintenance window.<br /><br /><b>Expected downtime:</b> 5 minutes<br /><br /><b>What to expect:</b> During the maintenance window, GoToMyPC customers may not be able to initiate sessions for 5 minutes. GoToMyPC sessions that are already in progress will not be impacted.<br /><br />We would like to thank you for your patience and understanding during this time.</p>tag:status.logmeinaccess.com,2005:Incident/197659692024-01-23T04:44:34Z2024-01-23T04:44:34ZGoToMyPC Maintenance<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>04:44</var> UTC</small><br><strong>Completed</strong> - The Scheduled Maintenance for GoToMyPC has been cancelled.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>14:31</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> January 23, 2024, 5:30 AM UTC to 8:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2.5-hour maintenance window.<br /><br /><b>Expected downtime:</b> 5 minutes<br /><br /><b>What to expect:</b> During the maintenance window, GoToMyPC customers may not be able to initiate sessions for 5 minutes. GoToMyPC sessions that are already in progress will not be impacted.<br /><br />We would like to thank you for your patience and understanding during this time.</p>tag:status.logmeinaccess.com,2005:Incident/197486842024-01-18T08:01:55Z2024-01-18T08:01:55ZEmergency GoToMyPc Maintenance<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>07:32</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>07:19</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC Team will be conducting service maintenance on the following date and time listed below. <br /><br />Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br />Date and Time:<br />January 18th, 2024 at 7:30 AM to 08:00 AM UTC time.<br /> <br />Purpose: This maintenance is to ensure and maintain system performance and stability. <br /> <br />Duration: All maintenance will be performed within the 30 minutes maintenance window. <br /><br />Expected downtime: 2 minutes<br /> <br />What to expect: GoToMyPC customers may not be able to initiate sessions for a 2 minute period during the complete maintenance window. GoToMyPC sessions that are already in progress will not be impacted.<br /> <br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinaccess.com,2005:Incident/197309222024-01-17T07:31:27Z2024-01-17T07:31:27ZGoToMyPC Maintenance<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>07:31</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>23:47</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting an Emergency service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> January 17, 2024, 5:00 AM UTC to 7:30 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2-hour maintenance window.<br /><br /><b>Expected downtime:</b> 5 minutes<br /><br /><b>What to expect:</b> During the maintenance window, GoToMyPC customers may not be able to initiate sessions for 5 minutes. GoToMyPC sessions that are already in progress will not be impacted.<br /><br />We would like to thank you for your patience and understanding during this time.</p>tag:status.logmeinaccess.com,2005:Incident/197249542024-01-16T14:30:33Z2024-01-16T23:48:10ZGoToMyPC Maintenance<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>14:15</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>14:09</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting an Emergency service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> January 16, 2024, 2:15 PM UTC to 2:30 PM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 15 mins maintenance window.<br /><br /><b>Expected downtime:</b> 01 minutes<br /><br /><b>What to expect:</b> During the maintenance window GoToMyPC customers may not be able to initiate sessions for a 1 minute period during the entire maintenance window. GoToMyPC sessions that are already in progress will not be impacted.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinaccess.com,2005:Incident/196537082024-01-11T08:00:12Z2024-01-11T08:00:12ZGoToMyPC - Maintenance<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>06:51</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> January 11th, 2023, 5:30 AM UTC to 8:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2.5-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the entire maintenance window. GoToMyPC sessions that are already in progress will not be impacted.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinaccess.com,2005:Incident/194722342023-12-18T17:01:17Z2023-12-18T17:01:46ZGoToMyPC Marketing Site Down<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>17:01</var> UTC</small><br><strong>Resolved</strong> - From Dec 18, 16:05 UTC until Dec 18, 16:21 UTC, a subset of GoToMyPC customers may have experienced an error while accessing the GoToMyPC marketing site. Immediately after the root cause of the issue was discovered, it was promptly fixed.<br /><br />We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.</p>tag:status.logmeinaccess.com,2005:Incident/193457282023-12-12T08:00:18Z2023-12-12T08:00:18ZGoToMyPC - Maintenance<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>05:46</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> December 12, 2023, 5:00 AM UTC to 8:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 3 hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the entire maintenance window.<br />GoToMyPC sessions that are already in progress will not be impacted.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinaccess.com,2005:Incident/191043282023-11-15T08:00:50Z2023-11-15T08:00:50ZGoToMyPC - Maintenance<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>06:32</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> November 15, 2023, 5:00 AM UTC to 8:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 3 hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the entire maintenance window.<br />GoToMyPC sessions that are already in progress will not be impacted.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinaccess.com,2005:Incident/190325482023-11-08T07:30:35Z2023-11-08T07:30:35ZGoToMyPC - Maintenance<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>08:49</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> November 8, 2023, 5:00 AM UTC to 7:30 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2.5-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the entire maintenance window.<br />GoToMyPC sessions that are already in progress will not be impacted.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinaccess.com,2005:Incident/186259522023-10-28T07:54:28Z2023-10-28T07:54:28ZGoToMyPC - Maintenance<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>07:54</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>21:24</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> October 28, 2023, 5:00 AM UTC to 7:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, GoToMyPC customers with TFA setup will experience a 2-hour period of unavailability. Customers won't be able to login during the maintenance.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinaccess.com,2005:Incident/186259462023-10-28T07:54:25Z2023-10-28T07:54:25ZHamachi - Maintenance<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>07:54</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>21:23</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, Hamachi will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> October 28, 2023, 5:00 AM UTC to 7:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, Hamachi customers will experience a 2-hour period of unavailability. Existing network connections will not be interrupted. The following features won’t be available during the maintenance window: Registration, Accessing and changing anything on the website (including purchases), Add new hosts to a network, Host comes online / go offline in networks.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinaccess.com,2005:Incident/186259422023-10-28T07:54:23Z2023-10-28T07:54:23ZPro and Central - Maintenance<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>07:54</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>21:22</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, LogMeIn Pro and Central will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> October 28, 2023, 5:00 AM UTC to 7:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, LogMeIn Pro and Central customers will experience a 2-hour period of unavailability. Existing remote access sessions will remain active, and the users can continue to work with no interruption. The following features will not be available during the maintenance window: Registration, Login to Central and or My Computers page, Accessing and changing anything on the website (user management, subscription management, purchases, reports, etc) and through API (including desktop and mobile LogMeIn Clients), Starting new Remote Access sessions (remote control, file manager, dashboard, etc.), Host login/logout, Adding new Hosts, Modifying Host subscriptions, Executing O2M tasks.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinaccess.com,2005:Incident/187414692023-10-11T07:30:36Z2023-10-11T07:30:36ZGoToMyPC - Maintenance<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>10:12</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> October 11, 2023, 5:00 AM UTC to 7:30 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2.5-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the entire maintenance window.<br />GoToMyPC sessions that are already in progress will not be impacted.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinaccess.com,2005:Incident/186187442023-10-03T07:31:13Z2023-10-03T07:31:13ZGoToMyPC - Maintenance<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>07:31</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>06:26</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> October 03, 2023, 5:00 AM UTC to 7:30 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2.5-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the entire maintenance window.<br />GoToMyPC sessions that are already in progress will not be impacted.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.logmeinaccess.com,2005:Incident/186356102023-09-28T20:43:06Z2023-09-28T20:43:06ZGoToMyPC and LogMeIn Pro & Central - Outbound MFA SMS delayed or not delivered<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>20:43</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and that all systems are 100% operational.<br /><br />We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>20:24</var> UTC</small><br><strong>Monitoring</strong> - Our underlying third-party peer provider has been advised by their vendor that they are observing expected network behavior and we are also seeing improvements.<br /><br />We will continue monitoring the situation and provide a final update shortly.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified the issue as being caused by an industry-wide incident affecting multiple upstream providers.<br /><br />We will provide another update as soon as they become available.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>19:59</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some GoToMyPC and LogMeIng Pro & Central customers may be experiencing issues with outbound MFA SMS not being delivered or having delay.<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>