GoToMyPC and LogMeIn Pro & Central - Outbound MFA SMS delayed or not delivered
Incident Report for GoTo
We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Sep 28, 2023 - 20:43 UTC
Our underlying third-party peer provider has been advised by their vendor that they are observing expected network behavior and we are also seeing improvements.

We will continue monitoring the situation and provide a final update shortly.
Posted Sep 28, 2023 - 20:24 UTC
Our engineers have identified the issue as being caused by an industry-wide incident affecting multiple upstream providers.

We will provide another update as soon as they become available.
Posted Sep 28, 2023 - 20:00 UTC
We are actively investigating reports that some GoToMyPC and LogMeIng Pro & Central customers may be experiencing issues with outbound MFA SMS not being delivered or having delay.

Our engineers are working to identify the issue and will provide another update shortly.
Posted Sep 28, 2023 - 19:59 UTC
This incident affected: Pro/Central and GoToMyPC.