Pro/Central, GoToMyPC, Hamachi Status
All Systems Operational

About This Site

Welcome to the GoTo status page for Pro and Central, GoToMyPC, and Hamachi. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.goto.com/ if you have questions or need additional assistance.

Pro/Central Operational
GoToMyPC Operational
Hamachi Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GoToMyPC - Maintenance Oct 3, 2023 05:00-07:30 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: October 03, 2023, 5:00 AM UTC to 7:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2.5-hour maintenance window.

What to expect: During the maintenance window, GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the entire maintenance window.
GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time period.

Posted on Sep 27, 2023 - 06:26 UTC
Pro and Central - Maintenance Oct 28, 2023 05:00-07:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, LogMeIn Pro and Central will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: October 28, 2023, 5:00 AM UTC to 7:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect: During the maintenance window, LogMeIn Pro and Central customers will experience a 2-hour period of unavailability. Existing remote access sessions will remain active, and the users can continue to work with no interruption. The following features will not be available during the maintenance window: Registration, Login to Central and or My Computers page, Accessing and changing anything on the website (user management, subscription management, purchases, reports, etc) and through API (including desktop and mobile LogMeIn Clients), Starting new Remote Access sessions (remote control, file manager, dashboard, etc.), Host login/logout, Adding new Hosts, Modifying Host subscriptions, Executing O2M tasks.

We would like to thank you for your patience and understanding during this time period.

Posted on Sep 27, 2023 - 21:22 UTC
Hamachi - Maintenance Oct 28, 2023 05:00-07:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, Hamachi will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: October 28, 2023, 5:00 AM UTC to 7:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect: During the maintenance window, Hamachi customers will experience a 2-hour period of unavailability. Existing network connections will not be interrupted. The following features won’t be available during the maintenance window: Registration, Accessing and changing anything on the website (including purchases), Add new hosts to a network, Host comes online / go offline in networks.

We would like to thank you for your patience and understanding during this time period.

Posted on Sep 27, 2023 - 21:23 UTC
GoToMyPC - Maintenance Oct 28, 2023 05:00-07:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: October 28, 2023, 5:00 AM UTC to 7:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect: During the maintenance window, GoToMyPC customers with TFA setup will experience a 2-hour period of unavailability. Customers won't be able to login during the maintenance.

We would like to thank you for your patience and understanding during this time period.

Posted on Sep 27, 2023 - 21:24 UTC
Past Incidents
Oct 1, 2023

No incidents reported today.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023
Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Sep 28, 20:43 UTC
Monitoring - Our underlying third-party peer provider has been advised by their vendor that they are observing expected network behavior and we are also seeing improvements.

We will continue monitoring the situation and provide a final update shortly.

Sep 28, 20:24 UTC
Identified - Our engineers have identified the issue as being caused by an industry-wide incident affecting multiple upstream providers.

We will provide another update as soon as they become available.

Sep 28, 20:00 UTC
Investigating - We are actively investigating reports that some GoToMyPC and LogMeIng Pro & Central customers may be experiencing issues with outbound MFA SMS not being delivered or having delay.

Our engineers are working to identify the issue and will provide another update shortly.

Sep 28, 19:59 UTC
Sep 27, 2023
Completed - The scheduled maintenance for GoToMyPC has been cancelled.
Sep 27, 06:24 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 23, 02:20 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: September 28, 2023, 5:00 AM UTC to 7:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2.5-hour maintenance window.

What to expect: During the maintenance window, GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the entire maintenance window.
GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time period.

Sep 28, 05:00 UTC
Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.