Pro/Central, GoToMyPC, Hamachi Status
Monitoring - Some GoToMyPC users may be experiencing technical difficulties on their host machines. We have corrected the issue. However, in order to get this issue permanently resolved, customers are advised to reboot the host computers if they are still not working as intended. Additionally, if the reboot does not work, users must reinstall the GoToMyPC application once again.

Please follow this link for more support - https://support.logmeininc.com/gotomypc/help/why-cant-i-connect-to-my-windows-computer

Aug 4, 14:45 UTC

About This Site

Welcome to the GoTo status page for Pro and Central, GoToMyPC, and Hamachi. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.goto.com/ if you have questions or need additional assistance.

Pro/Central Operational
GoToMyPC Operational
Hamachi Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GoToMyPC Maintenance Aug 17, 06:30-08:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC Team will be conducting service maintenance on the following date and time listed below.

Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
August 17th, 2022 at 06:30 AM to 08:00 AM UTC time.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 1hour 30 minutes maintenance window.

Expected downtime: 5 minutes

What to expect: GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the complete maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time period.

Posted on Aug 12, 11:39 UTC
Past Incidents
Aug 12, 2022

No incidents reported today.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

Unresolved incident: GoToMyPC - Software disappearing from PC.

Aug 3, 2022
Completed - The scheduled maintenance has been completed.
Aug 3, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 17:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC Team will be conducting service maintenance on the following date and time listed below.

Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
August 3rd, 2022 at 5:00 PM to 6:00 PM UTC time.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 60 minutes maintenance window.

Expected downtime: 5 to 10 minutes

What to expect: GoToMyPC customers may not be able to initiate sessions for a 5 to 10 minute period during the complete maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time period.

Aug 3, 16:42 UTC
Aug 2, 2022
Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Aug 2, 18:42 UTC
Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly

Aug 2, 17:52 UTC
Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update once we have more information.

Aug 2, 16:51 UTC
Investigating - We are actively investigating reports that some GoToMyPC customers may notice that the software appears to have been uninstalled from the host machine. Rebooting the machine or reinstalling the software will help resolve the problem.

Our engineers are working to resolve the issue and will provide another update shortly.

Aug 2, 16:46 UTC
Completed - The scheduled maintenance has been completed.
Aug 2, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 10:30 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC Team will be conducting service maintenance on the following date and time listed below.

Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
August 2nd, 2022 at 10:30 AM to 11:00 AM UTC time.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 30 minutes maintenance window.

Expected downtime: 5 minutes

What to expect: GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the complete maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time period.
GoToMyPC

Aug 2, 09:47 UTC
Completed - The scheduled maintenance has been completed.
Aug 2, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 06:30 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoToMyPC Team will be conducting service maintenance on the following date and time listed below.

Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
August 2nd, 2022 at 06:30 AM to 08:00 AM UTC time.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2 hours maintenance window.

Expected downtime: 5 minutes

What to expect: GoToMyPC customers may not be able to initiate sessions for a 5 minute period during the complete maintenance window. GoToMyPC sessions that are already in progress will not be impacted.

We would like to thank you for your patience and understanding during this time period.

Jul 28, 13:06 UTC
Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.