Central/Pro - Session Timeout
Incident Report for GoTo
Resolved
We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted May 21, 2024 - 22:05 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Posted May 21, 2024 - 21:46 UTC
Identified
Our engineers have identified the issue and are now actively working towards a resolution.

We have a workaround in place for Online devices only. Go to Properties and click on Connect to this Computer to start a new remote session
Posted May 21, 2024 - 21:24 UTC
Update
Our engineers are investigating the issue, and any updates we gather will be shared soon.
Posted May 21, 2024 - 21:04 UTC
Investigating
We are actively investigating reports that some Central/Pro customers may be experiencing some hosts going offline.

Our engineers are working to identify the issue and will provide another update shortly.
Posted May 21, 2024 - 19:34 UTC
This incident affected: Pro/Central.
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