We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Jul 20, 2023 - 09:58 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Jul 20, 2023 - 07:28 UTC
Identified
GoToMyPC customers may be still experiencing issues when trying to start remote sessions. The webpage is available now. Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Jul 20, 2023 - 07:25 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Jul 20, 2023 - 06:27 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Jul 20, 2023 - 06:06 UTC
Investigating
We are actively investigating reports that GoToMyPC customers may be experiencing issues when trying to access the Web page.
Our engineers are working to identify the issue and will provide another update shortly.