GoTo Pro/Central - Users unable to connect to their machines
Incident Report for GoTo
Resolved
We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal review of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Jan 17, 2023 - 18:36 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Posted Jan 17, 2023 - 18:14 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Posted Jan 17, 2023 - 18:09 UTC
Update
Our engineers are still investigating and working to resolve the issue and will provide another update shortly.
Posted Jan 17, 2023 - 17:56 UTC
Investigating
We are actively investigating reports that some Central and Pro customers may be experiencing issues connecting to their machines.

Our engineers are working to resolve the issue and will provide another update shortly.
Posted Jan 17, 2023 - 17:14 UTC
This incident affected: Pro/Central.
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